A-One questions and answers

A-One Air is a heating, cooling and electrical company in Pasco, Washington, and it does plumbing too. Al and Carol Hagen started it in 1980 and their son, Kyle Hagen, runs it today. It has worked in the Tri-Cities for over 45 years.

A-One serves the Tri-Cities: Pasco, Kennewick, Richland, West Richland, Benton City and Burbank. Each town has its own page on this site.

A-One is not a national chain. It is a Pasco company, still owned by the family that started it, and its people live and work in the community they serve. The company promises upfront pricing, clean work and honest recommendations, and technicians explain what they find in plain words.

Yes. A-One offers 24/7 emergency service. If your heating or cooling stops, call the shop rather than sending a form.

2-Year Warranty on all service parts, with an optional 10 Year warranty on parts and labor. Ask the office which warranty applies to your job.

Yes. A-One installs heat pumps and air conditioners in homes and in commercial buildings. It is a Lennox Premier Dealer and also installs Amana, Daikin and Goodman equipment.

A technician goes through the options with you and matches the equipment to your house, the way you live in it and your budget. Ask questions at that visit. The choice is yours.

Yes. A-One offers home energy efficiency services and can recommend efficient equipment. Utility rebates and financing may apply to some upgrades, and the financing and rebates page explains the programs it works with.

A-One does not publish system prices, because the cost depends on the house, the equipment and the ductwork. Ask the office for a price on your job. Financing is available, and the offers page lists the current dated specials.

Installers work to keep the disruption down and leave the work area clean. Ask the office what to expect on install day for your house, so you can plan around it.

Maintenance keeps the system running efficiently, cuts wasted energy and catches small problems before they become breakdowns.

A-One recommends an annual tune-up. That keeps heating and cooling equipment in good condition for a home or a business.

Yes, A-One offers maintenance plans. No plan name or price is published here, so ask the office what a plan covers for your system and what it costs.

Yes. Maintenance includes cleaning filters and components, and a cleaner system moves cleaner air. A-One also does duct cleaning, duct sealing and air purification work.

Professional maintenance keeps a system efficient and extends its life, which lowers what it costs you over the years. A-One keeps your budget in mind while it does the work.

Yes. A-One does commercial refrigeration and HVAC work, planned around what each business needs. Commercial refrigeration is where the company started in 1980.

Yes. A-One's technicians install, maintain and repair commercial HVAC and refrigeration systems of all sizes.

Commercial systems are larger and more complex, and the work is built around the demands of the property and the business inside it.

Yes. A-One offers energy-efficient options that help a business lower its operating costs.

Yes. A-One offers 24/7 emergency repair for commercial systems, so a failure disrupts the business as little as possible.